Privacy Policy

NEU Clinic (“we”, “us”, or “our”) operates the website https://www.neuclinictoronto.com/ (the “Site”). We are a medical aesthetics practice located at 147 Spadina Ave., Suite 204, Toronto, ON M5V 2L7, Canada.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, contact us, or interact with our online advertising.

We may collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, and message content when you contact us, request a consultation, or book an appointment.
• Booking information — when you book through our online scheduling tools, those third-party booking providers may collect details needed to schedule your visit.
• Automatic technical information — such as IP address, browser type, device type, pages visited, time spent on pages, referring URLs, and approximate location derived from IP address.
• Advertising and analytics data — through tools such as Google Tag Manager, Google Ads, and related Google services, which may use cookies and similar technologies to measure traffic, understand how the Site is used, and deliver or measure advertising.

Our Site uses cookies, pixels, and similar technologies. Some are needed for basic Site function; others help us analyze performance and run advertising campaigns.

Google Tag Manager (container ID GTM-P3DDMBX4) may load tags that collect usage and advertising data. Depending on your settings and browser, Google and its partners may use cookies to personalize ads and measure conversions.

You can control cookies through your browser settings. Blocking some cookies may affect how the Site or booking tools work. You can also review Google’s ad settings and privacy tools at Google’s privacy and ads pages.

We use collected information to:

• Respond to inquiries and provide customer service
• Schedule and manage consultations and appointments
• Operate, maintain, and improve the Site
• Measure marketing performance and run advertising (including Google Ads)
• Protect the security and integrity of our services
• Comply with legal and regulatory obligations

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, booking systems, communications, analytics, and advertising (including Google)
• Professional advisors or authorities when required by law or to protect our rights and safety
• Successors in connection with a business transfer, if applicable

Third parties process information under their own privacy policies when you use their tools (for example, Google or our online booking provider).

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law. Analytics and advertising data may be retained by providers according to their own policies and settings.

Depending on applicable Canadian privacy law (including PIPEDA), you may have the right to request access to, or correction of, personal information we hold about you. You may also ask us questions about how we handle your information.

To make a request, contact us using the details below. We may need to verify your identity before responding.

You can opt out of certain personalized Google advertising through Google’s Ads Settings, and you can limit cookies in your browser.

We take reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Site is intended for adults seeking aesthetic and related clinical services. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.

The Site may link to third-party websites or services (including booking and financing partners). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Site after an update means you acknowledge the revised policy.

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Email: info@neuclinictoronto.com
• Phone: +1 437-880-9155
• Address: 147 Spadina Ave., Suite 204, Toronto, ON M5V 2L7, Canada
• Contact page